fivewhys.aifivewhys.ai

Terms and Conditions

1. Introduction

Welcome to fivewhys.ai! These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with and be bound by these terms. If you do not agree, please discontinue using our services.

2. Definitions

  • "We," "Our," or "Us" refers to fivewhys.ai.
  • "You" or "User" refers to anyone using our services.
  • "Services" refers to our AI-powered 5 Whys problem-solving platform.

3. Use of Services

3.1. Eligibility:

  • You must be at least 18 years old to use our services. If you are under 18, you may use the platform under the supervision of a legal guardian.

3.2. Account Creation:

  • Certain features require you to create an account. You are responsible for maintaining the confidentiality of your login credentials.

3.3. Permitted Use:

  • You agree to use the platform solely for personal or professional problem-solving purposes. Misuse of the platform (e.g., spamming, hacking) is strictly prohibited.

4. Sessions and Payments

4.1. Free Sessions:

  • You may use a limited number of free sessions as defined on our platform.

4.2. Purchasing Additional Sessions:

  • Additional sessions can be purchased via our platform. All payments are final and non-refundable unless required by applicable law.

4.3. Currency and Taxes:

  • All prices are in USD unless otherwise specified
  • You are responsible for any applicable taxes, duties, or fees associated with your purchase

5. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

6. Intellectual Property

6.1. Ownership:

  • All content, software, and features on fivewhys.ai are owned by us or our licensors. You may not copy, modify, or distribute any part of our platform without our permission.

6.2. User Content:

  • By submitting information to the platform, you grant us a non-exclusive, royalty-free license to use it for improving our services.

6.3. Feedback:

  • Any feedback, suggestions, or ideas you provide regarding our services may be used by us without any obligation to compensate you

7. Limitations of Liability

7.1. No Guarantees:

  • While we strive to provide accurate and helpful insights, fivewhys.ai is not responsible for the outcomes of any decisions made based on the analysis provided by our platform.

7.2. Platform Availability:

  • We do not guarantee uninterrupted or error-free access to the platform. We may modify, suspend, or discontinue the service at any time without notice.

7.3. Indemnification:

  • You agree to indemnify and hold harmless fivewhys.ai and its employees from any claims resulting from your use of the service or violation of these terms

7.4. Limitation of Damages:

  • To the maximum extent permitted by law, fivewhys.ai's total liability for any claims under these terms shall be limited to the amount you paid for the service in the 12 months preceding the claim

8. Prohibited Conduct

You agree not to:

  • Use the platform for illegal activities.
  • Upload harmful or inappropriate content.
  • Attempt to reverse-engineer or hack the platform.
  • Attempt to access other users' accounts or private information
  • Use automated scripts or bots to access the service without our explicit permission
  • Share your account credentials with others or allow multiple users to use a single account

9. Termination

We reserve the right to terminate or suspend your account if you violate these terms or engage in prohibited conduct.

10. Changes to Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on this page with a revised date. Continued use of our platform constitutes acceptance of the updated terms.

11. Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of Romania. Any disputes shall be subject to the exclusive jurisdiction of the courts of Romania.

12. Data Storage and Security

12.1. Data Processing:

  • We process and store your data in accordance with our Privacy Policy
  • Your data is stored on secure servers located in Europe
  • We implement industry-standard security measures to protect your data

12.2. Data Retention:

  • We retain your data only as long as necessary to provide our services
  • You may request deletion of your data as specified in our Privacy Policy
  • We may retain certain data as required by law or for legitimate business purposes

13. Service Level Agreement

  • We strive to maintain 99.9% uptime for our services
  • Scheduled maintenance will be announced at least 24 hours in advance
  • We do not provide service credits for downtime unless specified in a separate enterprise agreement

14. Third-Party Services

  • Our service may integrate with third-party services
  • Your use of such services is subject to their respective terms and conditions
  • We are not responsible for any third-party services or content

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: support@fivewhys.ai
  • Website: fivewhys.ai

By using our platform, you agree to these terms. Thank you for choosing fivewhys.ai for your problem-solving needs!

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