fivewhys.aifivewhys.ai

Privacy Policy

Effective Date: 26.02.2025

At fivewhys.ai, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

  • Account Information: When you sign up, we collect your name, email address, and other details you provide.
  • Problem Inputs: Any text or information you enter during the problem-solving process.

1.2 Automatically Collected Information

  • Usage Data: Information about how you interact with the platform, such as pages viewed, session activity, and timestamps.
  • Device Information: Information about the device and browser you use, including IP address, operating system, and browser type.
  • Cookies: We use cookies and similar technologies to enhance your experience and analyze platform performance.

1.3 AI Processing Data

  • Problem Analysis: Your problem descriptions and related inputs that are processed through OpenAI's services
  • AI Responses: The analysis and recommendations generated by OpenAI's models
  • Session Data: Information about your interaction with the AI features

2. How We Use Your Information

We use your information to:

  1. Provide and Improve Services:
    • Facilitate the 5 Whys analysis process.
    • Tailor AI-powered recommendations to your inputs.
  2. Enhance User Experience:
    • Personalize the platform for individual users.
    • Save and track session history (if applicable).
  3. Analyze and Improve Performance:
    • Monitor platform performance and troubleshoot issues.
  4. Communicate with You:
    • Send updates, newsletters, or promotional offers (only if you've opted in).

3. How We Protect Your Information

We take appropriate measures to secure your personal data:

  • Encryption: All data is encrypted during transmission using HTTPS.
  • Access Controls: Only authorized personnel can access your information.
  • Regular Monitoring: We regularly review our systems to prevent breaches.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following cases:

  • Service Providers: With trusted third parties (e.g., payment processors, hosting services) to deliver our services.
  • Legal Requirements: If required by law or to protect our rights.
  • Aggregated Data: We may share anonymized or aggregated data for analytics and research purposes.
  • AI Service Provider: We use OpenAI to process your problem-solving inputs and generate analyses. Your interactions are subject to OpenAI's privacy practices and security measures.

4.1 International Data Transfers

  • Your data may be processed in countries outside your residence
  • We ensure appropriate safeguards are in place for international transfers
  • We comply with applicable data transfer regulations

5. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences and improve your experience.
  • Analyze platform performance and user behavior.
  • Deliver relevant content and ads (if applicable).

You can control cookie settings through your browser preferences.

6. Your Rights

You have the following rights regarding your data:

  1. Access and Update: View and update your account information at any time.
  2. Delete Your Data: Request the deletion of your personal data by contacting us.
  3. Opt-Out of Communications: Unsubscribe from newsletters or marketing emails.

6.1 Additional Rights for EU Residents (GDPR)

  • Right to Object: Object to processing of your personal data
  • Data Portability: Receive your data in a structured, commonly used format
  • Restrict Processing: Limit how we use your personal data
  • Lodge Complaints: File concerns with your local data protection authority

6.2 California Residents' Rights (CCPA)

  • Right to Know: Request details about personal information collected
  • Right to Delete: Request deletion of personal information
  • Right to Non-Discrimination: Equal service regardless of privacy choices
  • Opt-Out Rights: Control the sale of personal information

7. Data Retention

We retain your data only as long as necessary to provide our services or comply with legal obligations. If you delete your account, we will remove your personal data unless required otherwise by law.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. Your continued use of our platform signifies your acceptance of the updated policy.

10. Specific Service Providers

We use the following key third-party service providers:

  • AI Processing: OpenAI for problem analysis and recommendations
  • Cloud Infrastructure: Vercel for hosting
  • Analytics: Vercel for usage analysis
  • Payment Processing: Stripe for handling payments
  • Authentication: Supabase for secure login

11. AI Service Disclosure

Our AI-powered features are provided through OpenAI's services:

  • We do not train our own AI models
  • Your problem-solving inputs are processed using OpenAI's existing models
  • We implement appropriate safeguards when sharing data with OpenAI
  • We do not use your data to train or fine-tune AI models

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

  • Email: support@fivewhys.ai
  • Website: fivewhys.ai

Your trust is important to us. Thank you for choosing fivewhys.ai!

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